HIPPA

Electronic processing and transfer of data via multiplexer/router/modem is encrypted and password protected to ensure privacy and confidentiality. Dedicated leased lines and firewalls ensure security of data. We ensure compliance of The Health Insurance Portability and Accountability Act of 1996 (HIPAA). We respect all patient information provided by our client and do not disclose any information. Please check our HIPAA regulation protocols and security page. Confidentiality of patient and practice information is assured. We have a zero tolerance policy for any breech of confidentiality. Records are kept secure and all appropriate laws are observed for handling the release of information.

  • All the external drives including floppy disk drives are disabled on each computer.
  • No personnel are allowed to bring in any floppies, any electronic devices including laptops, PDA.
  • No personnel are allowed to bring in or take out any paper or any written documents.
  • Every employee is checked on entering and leaving the premises.
  • We have a system of random checking on a regular basis.
  • All computers require passwords to use the computers and to start Windows
  • We have firewalls and antivirus software on all the computers and update virus definitions daily.
  • Any spoiled hard copies of notes and copies of patient information including documents schedules are shredded on site.
  • We have a fire extinguisher in our office.
  • We currently require all our employees to sign a confidentiality and non-disclosure agreement.
  • We maintain up-to-date contractual agreements with all business parties.
  • We have instituted security measures to protect the security and integrity of protected information according to guidelines.
  • We follow 128 bit encryption for all transferred files.
  • Technical evaluations are performed on a routine basis to make sure all systems meet or exceed specified security requirements.
  • All persons, administrators and employees, who have access to any sensitive information, patient records, or voice files, etc., have the appropriate clearances and have signed confidentiality agreements.
  • Our entire work force is trained on privacy, security, and confidentiality. We strive to meet and exceed all regulations

 

     

Fast and Reliable

We work to complete your documents on your schedule, not ours.  A key component of our service promise is being able to deliver documents quickly, without compromising quality.

Our standard turn around time is 24 hours.  STAT turnaround in four hours is available upon request, and we can even turn-around your transcription immediately if needed.

Quality Procedures
 
The transcribed documents are sent to our highly experienced editors of quality assurance team. They check the documents word by word for any spelling, grammar mistakes, missed text etc

Quality Policy: Minimum of 98.5 % to 99 %, on an average
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